Return & Refund Policy

Whisky Gallery Global Sdn Bhd

At Whisky Gallery Global Sdn Bhd, we take pride in the quality of our products and are committed to providing our customers with an exceptional shopping experience. While we generally maintain a policy that goods sold are not refundable, we understand that certain circumstances may require special consideration.

Non-Refundable Items:

• All products sold are non-refundable unless otherwise specified.
• Products opened or used are not eligible for return.

Defective or Damaged Products:

• If you receive a product that is defective or damaged upon arrival, please contact us within 7 days of receipt. Provide a detailed description and photographic evidence of the defect or damage.
• Eligibility for an exchange or return for defective or damaged products will be determined after evaluation.

Contact Information: For return inquiries, kindly fill in the form here or contact us at:

• Email: support@whiskygallery.com.my
• Phone: 6016-260 9028

Return Process:

1. Contact our customer service team via email or phone to initiate the return process.
2. Include your order number, contact details, and reason for return in your communication.
3. Await further instructions from our customer service team regarding the eligibility and process for returning your product.

Refunds and Exchanges:

• Eligible returns may be subject to exchange or store credit, depending on the specific case and inventory availability.
• Refunds, if applicable, will be processed in the original form of payment within a certain number of days after receiving and inspecting the returned item.

Company Address: Unit A-06-29, Kompleks Perindustrian EMHUB, Persiaran Surian Seksyen 3, Taman Sains Selangor, Kota Damansara, Petaling Jaya, 47810, Selangor, Malaysia.

We reserve the right to modify this return policy at any time, so please review it frequently. Your continued use of our services signifies your acceptance of these terms.