HAVE QUESTIONS?
Ask Us
Can I change my order?
Yes, if you contact us as soon as possible, we will try to get the product you want and need! We ship everything as soon as we can after the confirmed order, so be sure to contact us promptly. Please contact +6016 2609028 or support@whiskygallery.com.my
Can I track my order?
Yes. Our team will provide tracking code via WhatsApp/email once the parcel is delivered.
What countries do you ship to?
We currently only provide delivery within Peninsular Malaysia.
If you would like us to deliver to countries outside of Malaysia, kindly contact us at +6016 2609028 or support@whiskygallery.com.my.
How much is the delivery cost?
Standard Delivery
Free standard delivery for order above RM1,500 within Peninsular Malaysia
Within Klang Valley - RM19 flat rate
Out of Klang Valley - RM29 flat rate
Express Delivery / Same-Day Delivery
Express delivery within Klang Valley only.
RM39 flat rate, same-day delivery order must be placed before 4pm. Any order made after 4pm will be delivered the next day.
Arrival by Monday to Saturday 11am - 6pm.
For Express Delivery, please Whatsapp us at +6016 2609028 and we will proceed accordingly.
When will my order arrive?
For Standard Delivery within Peninsular Malaysia, please anticipate a delivery timeframe of 2-5 working days.
For Express Delivery, parcel will be delivered on the same day if the order is placed before 4pm, arrival by Monday to Saturday 11am - 6pm.
Tracking number will be provided via WhatsApp/email once delivered.
Can I return my item?
Please ensure careful consideration when finalizing your order, as refund requests are only accepted within 24 hours of purchase. Products opened or used are not eligible for return.
What if the product is damaged?
Rest assured, we'll do everything we can if a product had been damaged while in transit.
To help us processing the issue smoothly, please kindly contact us at +6016 2609028 or support@whiskygallery.com.my immediately, within a week from the arrival of the package with photos of (1) the damage on the item and (2) the damage on the packaging/outer box.
We will work with the courier to look into the issue, and for you we'll either issue a refund or post a replacement of the product.
*Please note that we may need to ask for your help claiming the damage to your local courier companies in the process.